White papers

Building a business case for hosted speech applications

viadmin — Tue, 30 Sep 2008 11:00:01 +0100

A white paper examining the advantages of having transactional costs in place of upfront costs

Stay ahead with a speech self-service strategy

viadmin — Wed, 24 Sep 2008 12:43:09 +0100

Speech has enabled organisations to readdress customer strategies. What do we need to consider for a self-service strategy?

Building a business case for speech applications

viadmin — Wed, 24 Sep 2008 12:36:11 +0100

This white paper highlights the key considerations and metrics on which to base a reliable business case for building speech applications

Steps to creating a world-class voice solution

viadmin — Tue, 30 Sep 2008 11:05:43 +0100

What is 'world-class' and how should a world-class speech solution present itself? Is the solution created from a business or a caller viewpoint?

Challenges in a global downturn: how can speech self-service help?

viadmin — Mon, 8 Dec 2008 10:59:11 +0000

A white paper discussing the challenges card issuers face today and how secure speech self-service could be a cost-effective addition to their armoury

Smarter, faster, cost-effective collections with speech self-service

viadmin — Thu, 5 Feb 2009 13:40:36 +0000

A white paper showing how speech self-service can make a significant contribution to collections and arrears handling