Arrears and collections management is an ongoing battle for call centres of many organisations. It is an unpleasant topic area for the agent to discuss and it is time-consuming and costly. Vicorp’s solution automates some of the functions of over-the-phone arrears handling and offers the caller an alternative to engaging with an agent on a tricky topic.

The majority of missed payments are not conscious calculations, but simply come as a result of forgotten deadlines. Offering an over-the-phone system where the customer can check on their balance and quickly and easily make a payment, broadens the options for the customer and increases the chances of the company receiving payments.

What are the benefits of vCollect?

• Offers a quick and cost-effective means to improve on arrears and collections by proactively driving up completion rates and increasing touch points
• Offers an alternative to using a third party collections agency keeping control within the organisation
• Keeps the customer informed of their balance based on the business rules set by the organisation
• Gives a fast return on investment and quick payback
• Provides an easy-to-use interface which is natural to the caller
• Vicorp makes it easy and quick to implement
• Enables enhanced customer service with the automated system working 24x7
• Can be run on existing, new or hosted equipment making the most of current investments
• Is totally portable and comes with no technology lock-in as it is developed using open industry standards
• Frees up agents’ time giving them more time to concentrate on the more complex enquiries
• Helps to motivate agents as the more mundane calls are dealt with by an automated system

What are the features of vCollect?

• Integrates into other systems such as CRM
• Can be tailored to suit specific requirements as it is a flexible, open modular solution
• Can be enhanced by linking other applications to provide improved self-service to the customer
• Supports multiple brands easily and cost-effectively
• Offers a high level of security with multifactor authentication
• Callers may choose their channel preference as the applications are multi-channel
• Can be implemented as a hosted or customer premise solution
• Offered to Vicorp’s customer with flexible payment models: transactional or up-front payment

Download vCollect overview