Stage three: Scope your solution
Is voice self-service a key part of your customer relationship strategy? If yes, it must be designed with your customers, business drivers and processes in mind. Vicorp's approach is to understand our customer's business issues fully and once armed with this crucial data we can determine when and where the journey for voice self-service starts and finishes. Through delivery of defined work packages we will identify and define the business applications that should be targeted for automation and the infrastructure that will be required to deliver on these applications.
Today’s voice self-service solutions are complex, they combine a number of moving parts, hardware, software and business/regulatory processes, all of which are tightly integrated with call and data processing and are reliant on secure and mission critical systems within the IT infrastructure. If voice self-service is a key part of your customer relationship strategy it should be designed with your customers, business drivers and processes in mind.
Vicorp will run three very distinctive and focused work packages, the outputs of which will be key to the sizing and scoping of a solution that will define and deliver on the voice self-service strategy.
- Track 1 - Application Discovery
- Track 2 - Technical Infrastructure Requirements
- Track 3 - Measurements of Success
The duration of this project will be no more than four weeks, subject to the availability of key members of staff within your organisation. Once complete Vicorp will present to the your voice self-service team all our findings.
Following the successful completion of tracks 1 – 3, Vicorp will produce a fixed price solution proposal for review and approval, encompassing the following:
- Solution Proposal Presentation
- Fixed Price 'Solution Proposal' Document
- Detailed Project Plan
- Training program and skill matrix