This first stage is for organisations that are seeking a speech self-service solution but
want to understand which call types should be automated and what the associated benefits might be.

Organisations are seeking solutions that will reduce call handling costs while increasing customer service levels.  They want to include speech as part of their self-service strategy, but it is often hard to determine what the benefits might be without a full understanding of which call types can be automated and what the potential automation rates can be.