The need for information while on the go is increasing as people travel more on business or on holiday. Call centre traffic is rising year on year as more people require information on their travel, home or motor insurance. Today, in a world of multi-media and 24/7 availability, insurance services have much more to consider.
- High customer expectations: these must be met and exceeded, while managing costs and maintaining efficiency
- Fierce competition in a global market: how you meet customer expectations directly impacts your ability to compete, generate revenue and maintain customer loyalty
- Security of information and customers’ investments: without real security financial institutions lose credibility and ultimately customers
- Technology investments: you already invested highly in your existing systems and need to protect your infrastructure investment