Case studies

Vicorp delivers self-service solutions for a range of organisations across all sectors. Read about the projects Vicorp has worked on with our customers by clicking through to the case studies (pdf) below.

The challenge: To differentiate CEZ’s utility services by concentrating on customer
experience and offering innovative, flexible over-the-phone services

The challenge: To automate ‘commit to pay’ calls, debit card payments and registration of
a recent payment using a solution that is fully open standards, interoperable with existing
infrastructure and easily customised.

The challenge: To improve customer services by offering the customer a single number
through which they can speak to somebody at any branch and get easy access to information

The challenge: To reduce cost and enable agents to add more value. With many low-value
inbound telephone enquiries such as checking on mortgage application progress, loan
balances and so on, agents' time was not being spent efficiently and appropriately

 

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