|
xMP Reporter is a comprehensive reporting package that gives complete end-to-end data on every aspect of xMP applications, out-of-the box and with no additional development effort.
It provides everything you need to monitor the success of an application. With a fully documented database and reporting structure, whatever your interest in the IVR functionality, you can create reports to match your needs.
|
click to enlarge
|
- Reporting data is created automatically without any additional effort or coding by the developer
- Flexible and open data schemas allow off-the-shelf and existing reporting engines to report on xMP Data - such as Business Objects, Crystal Reports
- Micro-level application reporting data allows detailed analysis of caller behaviour and pathways, errors, error types, loops, fallouts, menu choices etc.
- Detailed behaviour analytics allows applications to be tuned and improved
- Reporting data available immediately following a call - no delays waiting for aggregation
- Rapid validation of application behaviour and performance
- Rapid understanding of caller behaviour and difficulty/success rates
- Any type of report can be designed according to business need; standard templates are provided and can be modified
- Local or remote database can be used, depending on requirements
- All leading industry databases supported
- Distribute reports over the web to stakeholders/tenants
- Integration with CTI allows calls to be tracked throughout the entire call centre journey, not just within IVR
xMP Reporter enables service managers to:
- Generate detailed views on activity within applications
- Quickly respond to management requests for information
- Provide and analyse tuning information to validate design and help improve the service
- Easily extend and customize database structure and reports
- Track success of campaigns and special offers
- Quickly identify and react to bottlenecks that appear in the application
- Determine additional self-service options for future development
- Export data to other databases for centralised reporting
- Combine with custom service data to provide service-specific reports
- Integrate with existing reporting engines and frameworks to seamlessly include xMP reporting
- Integrate with existing CTI information to provide seamless 'cradle-to-grave' reporting of caller experience through telephony, queues, IVR/Self-Service and Agent
- Distribute reports to individual tenants based on their own applications
|
|
