xMP Reporter

xMP Reporter is a comprehensive reporting package that gives complete end-to-end data on every aspect of xMP applications, out-of-the box and with no additional development effort. This provides management, business analysts, service designers and call center staff, with everything they need to monitor the success of an application. With a fully documented database and reporting structure, whatever your interest in the IVR functionality, you will have easily accessible reports to meet your needs.

xMP Reporter enables service managers to:

• Generate detailed views on activity within services
• Quickly respond to management requests for information
• Provide and analyze tuning information to validate design and help improve the service
• Easily extend and customize database structure and reports
• Track success of campaigns and special offers
• Quickly identify and react to bottlenecks that appear in the application
• Determine additional self-service options for future development
• Export data to other databases for centralized reporting
• Combine with custom service data to provide service-specific reports

For more information on xMP Reporter, view PDF: xMP Reporter