Technology vendors

Vicorp works with carefully selected technology partners who share a similar common desire to deliver successful corporate contact centre solutions by using future-proof technology.

Benefits for a technology vendor
  • Instant access to a world class application layer and tools
  • The opportunity to present new value propositions
  • Full end-to-end solutionplatform capability
  • A wide choice of how applications can be managed
  • No rise integration to a full open standards VoiceXML solution
  • Cost-effective commercial models
  • Full xMP SCEE training
Benefits to building in or using Vicorp’s xMP
  • VoiceXML 2.0 and 2.1 compliant
  • Enables developers to standardise on one platform and leverage development skills
  • Allows re-use of application development for more than one end customer, reducing cost and time to market
  • Drives increased efficiencies in deployment of application and services, such as partitioning and virtualisation
  • Reduces risk for time-sensitive delivery schedules
  • Enables migration strategies from legacy to new next generation solutions
  • Quickly and easily demonstrates speech applications as proof points
  • Makes support easy, reducing TCO (Total Cost of Ownership)

BEA logo

BEA

BEA Systems, Inc. (NASDAQ: BEAS) is a world leader in enterprise infrastructure software. BEA’s SOA 360º platform is the industry’s most unified SOA platform for business transformation and optimization, in order to improve cost structures and grow new revenue streams. Information about how BEA is enabling customers to achieve Business LiquidITy™ can be found at www.bea.com.

Dialogic logo

Dialogic

Dialogic is a leading provider of open systems platforms for the converged communications market. The platforms enable service providers, developers and system integrators to deliver services, content and applications using multimedia processing and signaling technologies. www.dialogic.com

Genesys logo

Genesys

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people and customer information in both traditional telephony and IP environments. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. www.genesyslab.com

HP logo

HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com

Holly logo

Holly Connects

Holly Connects Next Generation IVR Platform is a flexible, reliable, VoiceXML standards-based framework for any IVR application. Holly seamlessly integrates with existing telephony and web-based infrastructure and supports traditional touch-tone, speech recognition, CTI, call control.  www.holly-connects.com.

IBM logo

IBM

IBM is the world's largest information technology services and consulting provider. Some 190,000 professionals in more than 160 countries help clients integrate information technology with business value -- from the business transformation and industry expertise of IBM Business Consulting Services to hosting, infrastructure, technology design and training services.  www.ibm.com/services

HTK logo

HTK

HTK provides hosted managed services that encompass interactive voice and media technologies, to provide organisations with an on-demand solution for the delivery of holistic and personalised customer interaction management. As telecom networks evolve and the market for value-added network services grows, HTK will become a leading provider of hosted telecom services that can be integrated and distributed on an international scale. www.htk.co.uk

ICZ logo

ICZ

ICZ is one of the most significant Czech companies offering integrated software and network solutions. It is among the TOP 10 system integrators, providing it’s customers with services on wide platform and technology basis including bespoke application development and projects regarding information security. www.i.cz

 

Intervoice logo

Intervoice

Intervoice is a market leader in the delivery of personalized, multi-channel automated information solutions that connect people with information, empowering them to control the way they interact with a business. Intervoice offers an extensive portfolio of open, standards-based, products and consultative solutions, equipping their customers with the platform, software, and services necessary to achieve their immediate and long-term business goals.  www.intervoice.com

JBoss logo

Jboss

JBoss, Inc., the global leader in open source middleware, offers simply the better way to transform businesses through a service-oriented architecture (SOA). As the market’s leading open source platform for SOA, JEMS (JBoss Enterprise Middleware Suite) delivers proven performance in mission-critical environments and is backed by world-class support and service—all at a dramatically lower cost structure than proprietary systems. www.jboss.com.

Lumnevox logo

LumenVox

Founded in 2001, LumenVox provides the most powerful, flexible, and useful speech recognition technology together with excellent customer service. Lumenvox use a business and technology approach that allows VAR's, VXML platform providers, solutions providers, and application developers access to speech recognition technology.  http://www.lumenvox.com/

Nortel logo

Nortel

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Nortel's next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications. www.nortel.com

Newfound logo

Newfound Communications

Newfound Communications, Inc. offers technology, tools, and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating reliable and successful IVR applications. With the MediaMixer (VoiceXML edition), Outbound Call Queue Engine and IP Call Recorder products, automated customer service has never been easier. www.newfoundcomm.net

NMS logo

NMS Communications

NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks.  www.nmscommunications.com

Nuance logo

Nuance

Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. www.nuance.com.

Persay logo

Persay

PerSay’s technology enables a wide range of solutions for financial, telecommunications, healthcare, enterprise and law enforcement organizations. The company was founded in 2000 as a spin-off of Verint Systems Inc. (NASDAQ: VRNT), with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide. www.persay.com

SpinVox logo

SpinVox

SpinVox® is the world’s largest private speech technology company which has brought together the two most popular methods of communication – voice and text – and created a new category of messaging called Voice-to-Content™. Its award-winning service is now making everyday communication simpler and more effective, not only for wireless, landline, cable and VOIP carriers, but also for call centres. www.spinvox.com

Tecnomen logo

Tecnomen

Founded in 1978, Tecnomen develops and supplies carrier-grade messaging and charging systems for telecom operators and service providers worldwide. They help its customers improve profitability and boost competitiveness by investing in the development of innovative products; developing a global distribution and sales network and by intensifying cooperation with partners. www.tecnomen.com

Telesoft logo

Telesoft

Telesoft Technologies is focused on providing reliable and cost-effective telecommunications, monitoring, homeland security and intelligence solutions.  Their OKEFORD Media Platform is a next generation IVR system that allows services based on automated speech recognition and response as well as video. The OKEFORD is a powerful, yet compact, IVR system aimed at telecom operators and the largest call centers. www.telesoft-technologies.com

Telisma logo

Telisma

A private company created in 2000 and a European leader, telisma is the #3 worldwide player in networked speech recognition. Based on an innovative technology stemming from over 15 years of research within France Telecom R&D, telisma's products and services enable operators and service providers to easily create and deploy large-scale user-friendly speech-enabled services at lower costs for enterprises and the general public. www.telisma.com

Voxeo logo

Voxeo

Voxeo Corporation makes telephony applications as easy to deploy as web applications. Voxeo offers hosted VoIP and IVR services, premise VoIP and IVR systems, and maintains one of the most active voice application customer and developer portals in the world. Voxeo serves customers ranging from small startups to the Fortune 500 who value speed and simplicity where complexity once reigned. www.voxeo.com

 

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