Vodafone Partners With Vicorp to Launch Advanced Speech Self-Service Applications

Vodafone Egypt Partners With Vicorp to Launch Advanced Speech Self-Service Applications Created with Vicorp’s xMP Service Creation and Execution Environment

 

Eton, Berkshire, United Kingdom, April 25, 2010 — Vicorp, the personalized self-service phone company, today announced that Vodafone Egypt has deployed xMP software as part of its self-service consolidation strategy for delivering enhanced customer service. 

 

Mohamed Kishk, IVR Development Team Leader at Vodafone Egypt said "xMP provides the framework that allows us to focus on our business logic and customer experience rather than the technical details, so in that sense it is a powerful solution"

 

Following an extensive supplier evaluation process, Vodafone Egypt chose Vicorp as technology provider for creating and managing customer self-service portals across IVR platforms from a number of vendors.

 

Vicorp’s xMP ‘create once, deploy anywhere’ technology approach is important to Vodafone Egypt's initiative because it enables self-service applications to be rapidly created and then deployed and centrally managed across a network of IVR media servers from multiple vendors.  This approach allows Vodafone Egypt to maintain a single set of self-service skills to rapidly create, deploy and manage services whilst at the same time allowing them to choose future best in class IVR VXML platforms that can run their applications without change.

 

“We are delighted to be part of Vodafone Egypt’s self service initiative as it highlights the importance of being able to provide customers with personalized services, in the language they choose, whilst protecting the investments made.  Vodafone Egypt can lower costs while also delivering a much improved customer experience by having one development and deployment environment and by re-using applications built for one platform across a network of distributed IVRs from different vendors,” said Tony Davies, Vicorp’s Vice President of Worldwide Sales.

With the initial deployment already live in Egypt, Vodafone Egypt customers are experiencing fast, personalized self-service, using the latest Arabic language technology and concatenated audio capabilities.  Vodafone Egypt is now able to respond to changing market conditions and present new offers in the fastest time possible.

 

About Vicorp
Vicorp Group Plc makes it easy for organizations to cost effectively deliver superior self-service experiences over the phone, regardless of the underlying IVR platform. 

Vicorp provides flexible and measurable solutions tailored to customers’ brands, backed by investment in leading experts and technology.

 

 

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