Vicorp and SOANAR Partner to Unlock Contact Centers Across Asia

Eton and Singapore January 12 2011 - Vicorp Group PLC, the leading provider of Voice, Video and Speech self-service creation and execution software, today announced a partnership and reseller agreement with SOANAR, a leading provider of Telephony, Contact Centre Solutions and Services.

Under this agreement, the companies will work together to bring Vicorp's leading open standards-based communications technology to enterprise-class contact centers.

The standards-based Vicorp xMP suite allows easy interaction with enterprises in ways that improve self-services, lower costs and improve customer loyalty. SOANAR uses Vicorp's xMP in conjunction with other communication and media server products to offer businesses the flexibility they need to deliver their customers interaction applications by using channels such as voice, mobile video and advanced speech.

"SOANAR has worked relentlessly to offer unique platforms and services to enhance our partner's value proposition. We are excited to integrate the leading service development and management software from Vicorp. Vicorp redefines the way solution vendor and service provider deliver and manage their solutions and services. A 6-month development cycle could be reduced to a few weeks with proven reliability and manageability." Says Billy Foo, Sales Director at SOANAR.

"Delivering self-service solutions based on open standards makes it easy for businesses to deploy and manage applications," says Tony Davies, Vice President of Global Sales at Vicorp. "The combined offerings of SOANAR and Vicorp brings more than 15 years of contact centre expertise and solution delivery to the Asian market. We are extremely positive about the partnership and look forward to providing the enterprise and service provider market with best of breed technology combined with innovative design teams for advanced customer communications."

About Soanar

Soanar, founded in 1963, is a 100% privately owned company with head office in Melbourne Australia. With almost 50 years of experience manufacturing, providing value add solutions in electronics, IT, embedded systems, telecom platforms and related products. Our 180 local staff operates from offices throughout Australia, New Zealand, Singapore, Malaysia, Thailand, Philippines, India, Hong Kong & China. Soanar's logistics is networked across Asia from warehouses in Sydney, Auckland, Singapore, Malaysia, Thailand, India and Hong Kong. Visit Soanar at http://www.soanar.com/

About Vicorp

Vicorp is an award-winning independent provider of VoiceXML based service creation software for automated telephone based voice and video solutions.  Vicorp provides the essential technology platform, known as xMP for the design, build, operation and support of sophisticated voice and video self-service applications.  The xMP platform is unique because it abstracts the application without any lock-in to the underlying telephony infrastructure. It is fully compliant with open standards, easily customisable and totally portable.  It is also extendable for other IP based services, such as video, and any other electronic multimedia messaging.  Visit Vicorp at  www.vicorp.com

SOANAR Media Contact

Ong Sir Wee

Email: sirwee.ong@soanar.com

Tel: +65-6271 8747

 

Vicorp Media Contact

Email:  Yvonne.green@Vicorp.com

news

Vicorp and SOANAR Partner to Unlock Contact Centers Across Asia

Eton and Singapore January 12 2011 - Vicorp Group PLC, the leading provider of Voice, Video and Speech self-service creation and execution software, today announced a partnership and reseller agreement with SOANAR, a leading provider of Telephony, Contact Centre Solutions and Services.

Under this agreement, the companies will work together to bring Vicorp's leading open standards-based communications technology to enterprise-class contact centers.

 

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