Vicorp makes it easy for organisations to cost-effectively deliver superior self-service experiences over the phone. We provide flexible and measurable solutions tailored to our customers’ brands and backed by our investment in leading experts and technology.

Vicorp has years of experience providing speech self-service solutions to large organisations around the world. We work with carefully selected business and technology partners to deliver services to customers in a range of different sectors including telecommunications, financial services, media and retail.

Our success has come in large part from our flexibility and quality of work. For example, Vicorp's customers benefit from our open standards approach, as they are offered real control over how they design, build and run their voice services. Additionally customers may choose from a range of services from basic advice and use of our service creation and execution environment software (SCEE), right through to tailored voice applications and the ultimate voice self-service solution. We value the relationship with our customers and look for ways of bringing continuous improvement and innovation to their services.

Vicorp is committed to working closely with our customers to thoroughly understand all aspects of their callers’ needs, business challenges and brand identity. We help establish a sound business case based on quality of service, customer retention and cost of delivery.

How do we make it easy for you?

• Our technology:          Smart, easily customised and based on open standards
• Our people:                  Experts ready to inspire your organisation
• Our accountability:    Our solutions deliver measurable business benefit
• Our approach:             Depending on our customers' needs, we provide whatever it takes
                                          to get the project done

What is our mission?

Vicorp’s mission is to drive First Call Resolution (FCR)  one of the most critical aspects of customer satisfaction for call centres. 100% call resolution is an ambitious but compelling goal for any business - for your business .

How do we do it? 

Within a single software environment Vicorp can make available any over-the- phone services.  Your callers would never have to wait in a queue.  They could use both inbound and outbound self-service options to resolve their call, opt to speak to an agent or leave a message which would capture all of the data to resolve the query via call-back , SMS or email.  Imagine the difference.